F.A.Qs

Got a question? Here, you’ll find our most commonly asked questions. Can’t see your question? Please use our contact form to ask us directly.

We’re excited to be able to deliver to most places around the world! Please see our Shipping Information page for more details.

You can find our detailed size chart here. It has all the handy measurements you will need to get from your pet to determine the right product for them. However, please note that our size chart will only give you a general idea of fit for your pet in relation to breed. Every dog or cat is unique in size and shape (just like us, humans!). If you are still unsure, you can contact us with as much information as you can give us (let us know the breed, weight, length, fluffiness, etc) and we will try our best to find the right product for your pet.

Yes, you can. Please read through our Return policy here and see how we can help you.

This error generally occurs when you’re shopping via the wrong regional website. Just ensure that you are visiting the correct website for your location.

Unfortunately not. All of our deliveries come direct from our warehouse, not a store front, so all orders are shipped directly to you.

Once your order has been dispatched, you will receive an email with a tracking code.

We pack and process your order as quickly as we can. Your address can only be changed if it has not yet shipped. Make sure you contact us as soon as possible with your order number and correct address, and we will try our best to update this for you.

Unfortunately no. Once your order has been placed, our system prevents us from editing it. If needed, we can cancel your order for you before it is processed.

Any international orders may incur customs or import fees when arriving at the destination country. Any fees incurred are the responsibility of the customer. Customers should be familiar with any fees related to duties and taxes before purchasing.

Popular styles and items can often sell out quickly. Some items are exclusive and once they are gone, they’re gone. We do, however, restock many of our popular products. You can contact us to find out if the item you would like will be restocked.

We always recommend treating these items as delicate. Each item comes with a swing tag with washing instructions. If you no longer have these, no stress! Just contact us and we will give you the info you need.

Tips & Tricks to get the most life out of your bed!
We like to hand wash our beds in cold water or use a gentle cycle in a front-loading washing machine. Treat your pet’s bed like a delicate! Just like with all delicates, we like to put our beds in a wash bag or a pillowcase if we’re machine washing.
We dry our beds flat; we don’t iron them, bleach them, or dry clean them! We don’t like to wash our beds too often; we would recommend only 4 times a year. So, if there are only small marks, we just use a sponge to wipe them off.

Simply fill out our contact form with some info about your business, and a member of our sales team will be in touch.

Good Pets Products is always expanding around the world. However, there are still a few countries that don’t have a local distributor or that we ship to… yet! Please contact us, and we will get back to you with further information for your country/region.

As per our Returns Policy, we don’t refund purchases made from retail stores and encourage you to return to the place of purchase. If you are concerned or want to know more, please don’t hesitate to contact the team, and we’ll do our best to help.